Connection errors
Applies to SiteSync StandardEnterprise Management
These errors apply to the Join Server (REST API) connection — the channel SiteSync uses to provision and manage devices.
Common connection errors
Section titled “Common connection errors”| Error | Likely cause | What to do |
|---|---|---|
| Authentication failed | Credentials invalid or expired. | Regenerate the API key in the network server and update the connection. |
| Connection timed out | Firewall blocking traffic. | Ensure the Ignition gateway can reach the network-server API host and port through your firewall. |
| Insufficient permissions | Credentials have the wrong scope. | Review the permission requirements in the network server’s setup guide. |
| Endpoint not found | URL or host is incorrect. | Double-check the network server’s API endpoint URL. |