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Architecture
Before you install
Core concepts
Enterprise admin quick start
Field App quick start
Roles and permissions
Standard quick start
What is SiteSync?
Products
Enterprise
Enterprise overview
Multi-site operating model
Roles and access
Standard vs Enterprise
Enterprise Management
Overview
Field App
Browser access
Field App overview
Perspective mobile setup
Standard
Capabilities
Limitations
Overview
Install & upgrade
Install the module
Installation overview
Enterprise
Configure identity and roles
Configure sites
Import Enterprise Management
Import Field App
Requirements
Validate the installation
Standard
Import the Perspective project
Initial configuration
Requirements
Validate the installation
Upgrade SiteSync
Before upgrading
Post-upgrade validation
Upgrade Enterprise
Upgrade Standard
Configure
Access control (RBAC)
Configure role permissions
How RBAC stores its configuration
RBAC troubleshooting
Role-based access control (RBAC)
Connections
Add a connection
Configure MQTT
Configure network-server API access
Connection concepts
Connection errors
Connection health
Test a connection
Decoders
Decoder concepts
Test a decoder
Device profiles
Assign a decoder
Assign a UDT
Configure Display Values
Configure downlink profiles
Create a device profile
Device-profile concepts
Profile fields
Troubleshoot profiles
Network servers
Actility ThingPark
ChirpStack
Loriot
Multitech Conduit
Supported network servers
The Things Stack (TTN / TTS / TTI)
Sites
Create a site
Edit a site
Site naming conventions
Understand sites
Use SiteSync
Device onboarding overview
Export device data
Find and open a device
Move and rename tags
Send a downlink
The device page
Add device
Add a device manually
Scan a QR code
Validate activation
Bulk upload
Complete the template
Download the CSV template
Import devices
Resolve import errors
Validate the file
Field App
Perform field diagnostics
Review device health
Scan and add a device
Scan and find a device
Select a site
Monitor & troubleshoot
Collect information for support
Device diagnostics workflow
Site dashboard
Troubleshooting overview
Connection problems
Invalid credentials
MQTT disconnected
Network or firewall issue
Network-server API error
Wrong primary connection
Device problems
Critical or warning battery
Decode error
Device assigned to wrong site
Device missed check-in
Device never activated
Device not visible
Missing battery data
Missing signal data
Poor or fair signal
Downlink problems
Class A timing
Downlink remains queued
Invalid downlink configuration
Onboarding problems
Bulk-upload validation error
Device added but not reporting
Invalid device keys
QR code not recognized
Technical reference
Bulk-upload CSV schema
Connection field reference
Device-profile schema
Glossary and terminology
Health metrics
Ports and network requirements
QR-code formats
Reference overview
Security
Access control
Project release notes
SiteSync 1.0.0
Module release notes
Module 1.95.12
Module release notes
Support
Before contacting support
Collect a diagnostic package
Contact support
Find your Ignition version
Report a bug
Request a feature
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Initial configuration
Applies to
SiteSync Standard
Introduced in 1.0.0
Role: Administrator
Steps
Section titled “Steps”
Set up your
connection
— the MQTT and Join Server (API) halves. Standard supports a single connection.
Add a
device
to confirm end-to-end flow.
Next step
Section titled “Next step”
Validate the installation
.
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Last reviewed 2026-07-30