Device missed check-in
Applies to SiteSync StandardEnterprise ManagementField App
What this means
Section titled “What this means”The device previously reported but hasn’t checked in within the interval defined on its device profile. It shows Missed Check-in (formerly “Offline”).
Most likely causes
Section titled “Most likely causes”- Device power loss or depleted battery.
- Lost radio coverage (gateway down, moved, or obstructed).
- The profile’s Message Interval doesn’t match the device’s real reporting rate, so it’s flagged too early.
Check these first
Section titled “Check these first”- Last Seen vs the profile’s expected interval.
- If many devices at one site missed check-in together, suspect a gateway/network outage at that site — not individual devices.
- Battery level and signal on the Status panel.
- The device’s signal score — a low score means weak coverage, and the device may be dropping (missing) packets rather than being fully offline.
Resolution
Section titled “Resolution”Restore power/coverage, or correct the profile Message Interval if it’s set shorter than reality.
Verify
Section titled “Verify”Last Seen updates and status returns to Online.