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Invalid credentials

Applies to SiteSync StandardEnterprise Management Introduced in 1.0.0 Role: Administrator

What this means

Section titled “What this means”

SiteSync reached the external system but the credentials were rejected — Authentication failed.

Resolution

Section titled “Resolution”

Regenerate the API key/token (or MQTT password) in the external system and update the connection, then Save and test.

Section titled “Related pages”
Was this page helpful? Report incorrect documentation Last reviewed 2026-07-30