Collect information for support
Applies to SiteSync StandardEnterprise ManagementField App
Gathering this up front resolves most cases faster.
What to collect
Section titled “What to collect”- SiteSync version and Ignition version.
- Product and application (Standard, Enterprise Management, or Field App) and browser / Perspective mobile version.
- Network-server type and version.
- Device profile, device manufacturer, and firmware.
- DevEUI (partially redacted where appropriate).
- Timestamp and timezone of the issue.
- Exact steps to reproduce, expected result, and actual result.
- Screenshots and any relevant Gateway logs.
- The connection test result.
- Whether the issue affects one device, one site, or the entire fleet.
Where to find versions
Section titled “Where to find versions”- Find your SiteSync version
- Find your Ignition version