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Network or firewall issue

Applies to SiteSync StandardEnterprise Management Introduced in 1.0.0 Role: Administrator

What this means

Section titled “What this means”

A Connection timed out — SiteSync can’t reach the broker or API, usually a firewall/network policy.

Resolution

Section titled “Resolution”
  • Ensure SiteSync’s IP ranges are allowlisted (contact SiteSync support for the current list).
  • Confirm the required ports are open — MQTT broker (commonly 8883) and the LNS API port (network-server dependent).
Section titled “Related pages”
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