Decode error
Applies to SiteSync StandardEnterprise ManagementField App
What this means
Section titled “What this means”Uplinks are reaching SiteSync (the Communication Flow reaches Decoder) but the payload can’t be interpreted — the device shows Decode Error and values are empty.
Most likely causes
Section titled “Most likely causes”- No decoder assigned to the device’s profile.
- The wrong decoder for this device’s payload format (often the wrong Sensor Type chosen at onboarding).
- A payload that doesn’t match what the decoder expects.
Check these first
Section titled “Check these first”- Open the device profile and confirm a decoder is assigned.
- Confirm the profile/Sensor Type matches the physical device.
- Test the decoder against a recent hex payload.
Resolution
Section titled “Resolution”Assign or correct the decoder, or reassign the device to the right profile.
Verify
Section titled “Verify”New uplinks decode and values appear on the device page.