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QR code not recognized

Applies to Field App Introduced in 1.0.0 Role: Field user

The app scanned a code but it isn’t a supported format, or it didn’t scan at all.

  1. The code is a supported format — LoRa Alliance or SiteSync.
  2. You’re in the Perspective mobile app (camera scanning is mobile-only).
  3. Lighting and focus — clean the label and steady the camera.

If the format isn’t recognized, the app returns everything it read — enter the join keys manually.

Was this page helpful? Report incorrect documentation Last reviewed 2026-07-30