Device never activated
Applies to SiteSync StandardEnterprise ManagementField App
What this means
Section titled “What this means”The device exists in SiteSync but has never made a successful join — it shows Never Activated and has no Last Seen.
Most likely causes
Section titled “Most likely causes”- The device hasn’t been powered on, or is out of range of a gateway.
- The Dev EUI, App EUI/JoinEUI, or App Key entered don’t match what’s registered on the network server.
- The device isn’t registered on the LNS (SiteSync provisions via the API connection — confirm it succeeded).
Check these first
Section titled “Check these first”- Confirm the device is powered on and within gateway coverage.
- Compare the Dev EUI and App Key in SiteSync against the device label and the network server.
- Confirm the connection is Active.
Resolution
Section titled “Resolution”Correct any mismatched keys (edit the device), power-cycle the device, and wait for a join.
Verify
Section titled “Verify”Last Seen updates and the status moves to Online. See Validate activation.
Information to collect if unresolved
Section titled “Information to collect if unresolved”Dev EUI (redacted), the site, the network server, and whether the device appears registered on the LNS. See Collect information for support.