Collect a diagnostic package

Include as much of this as you can — it resolves most cases faster:

• SiteSync version and Ignition version.
• Product and application (Standard, Enterprise Management, or Field App) and browser / Perspective mobile version.
• Network-server type and version.
• Device profile, device manufacturer, and firmware.
• DevEUI (partially redacted where appropriate).
• Timestamp and timezone of the issue.
• Exact steps to reproduce, expected result, and actual result.
• Screenshots and relevant Gateway logs.
• The connection test result.
• Whether it affects one device, one site, or the entire fleet.

This mirrors the troubleshooting page Collect information for support.